Respect guests and staff
Please treat other guests, visitors, and team members with respect. Aggressive, unsafe, or disruptive behavior may lead to refusal of service.
Rules
House rules
Simple rules that help every guest enjoy a safe and comfortable visit.
General
Keep shared spaces clean
Please keep tables, rooms, bathrooms, terraces, and shared areas clean. If something spills or breaks, let our team know as soon as possible.
Smoking only in designated areas
Smoking and vaping are allowed only in designated areas, if available. Please follow local regulations and staff instructions.
Children must be supervised
Children are welcome, but they should be supervised by an adult at all times, especially near stairs, terraces, parking areas, and hot food or drinks.
Pets by prior approval
Pets may be allowed depending on the area, season, and house policy. Please confirm with our team before visiting or booking with a pet.
Restaurant
Reservations may have a grace period
Reserved tables or rooms may be held for a limited time after the scheduled arrival. If you are running late, please contact us.
Outside food and drinks need approval
Outside food, drinks, cakes, or alcohol may require prior approval. Some events or services may include a service fee.
Tell us about allergies before ordering
Please inform our team about allergies, intolerances, or dietary restrictions before ordering. We will advise you on suitable options where possible.
Menu items depend on availability
Some dishes, drinks, or seasonal offers may be limited or unavailable depending on supply, preparation time, and current workload.
Alcohol is served according to local law
Alcohol service follows local laws and age restrictions. Our team may refuse alcohol service when required for safety or legal reasons.
Hotel
Check-in and check-out times apply
Standard check-in and check-out times apply to all stays unless early check-in or late check-out is confirmed in advance.
Guests are responsible for room condition
Guests are responsible for the condition of rooms, furniture, towels, keys, and equipment during their stay. Damage or missing items may be charged.
Quiet hours protect guest comfort
Please keep noise low during quiet hours, especially in rooms, corridors, terraces, and parking areas.
Events
Event details should be confirmed in advance
For birthdays, banquets, meetings, and private events, please confirm guest count, menu, timing, decorations, and special requests in advance.
Decorations must be safe and approved
Decorations, candles, confetti, music, equipment, and layout changes should be approved by our team and must not damage the property.